how I use your information and keep your confidence.
I (Emma Sims) am the data controller which means I hold your information, and data
processor, so I process your information. I am registered with the ICO. I collect
your personal information when you make an appointment, so I can contact you if
necessary. At your appointment we fill in a consultation form or a record form if
you come for a workshop, so I can also understand more about your needs and/or your
health. This form is kept in a locked filing cabinet. If after 7 years I haven’t
seen you, it’s destroyed, if I have, it remains in my locked cabinet. You have access
to your records at any time and can request that they be destroyed at any time.
My accountant and my bank (if you pay me by BACS transfer) will have your name only,
paypal will have your address already. If you are receiving a free treatment, the
organisation who has sent you to me may be invoiced with your name (or a unique number),
but no other information shared. Non of your information such as your address, telephone
number, email or names in my electronic diary is shared with anyone else for their
use. On occasion any admin worker who has access to records will be required to fill
in a confidentiality agreement. If I discuss your case with my supervisor I do not
mention your name - you are referred to as ‘a client’. In the event of my death,
my supervisor will have access to the locked filing cabinet and will destroy all
records. She is bound by confidentiality too.
If you email me I have your email address on computer, ipad and iphone, all of which
are protected by password. I will email you when we have agreed, eg you sign up for
a course or I send you an email about something we have discussed. I may send you
special offer texts by mobile phone from time to time, please request to opt out
if you don’t find them useful and should any of the above give you any cause for
concern with regards your information please discuss it with me.